ombudsman news

ombudsman news – issue 74

11 December 2008

includes:

• a selection of recent complaints involving older consumers;
• ombudsman focus on the Payment Services Directive and the ombudsman;
• complaints made by small businesses about financial services and products; and  
• Walter Merricks, chief ombudsman, on the challenges in handling large volumes of complaints, driven by consumer campaigns and all involving the same financial product or problem.

[issue 74 - PDF version opens in new window]

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ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.