You can order packs of our consumer leaflet online.
Each pack has 25 leaflets, and costs £5 - including postage and packaging.
For help ordering, email publications or phone 020 7964 0092.
Our leaflet for consumers - your complaint and the ombudsman - is available as required under the ombudsman rules.
Supplies are free to public libraries and consumer advice agencies such as citizens advice and trading standards departments.
Our technical note, telling consumers about the Financial Ombudsman Service, gives details about the requirement to send consumers our consumer leaflet. It also includes information about:
We can produce our publications in Braille, large print or on audiotape.
Information is also available in a range of other languages.