consumer factsheets on …
a range of subject areas and specialist topics – from how we set about resolving complaints, to the technicalities involved in certain kinds of disputes
how we deal with your case
Our factsheet on the approach we take to settling disputes between consumers and businesses providing financial services.
complaints involving cheques
Our factsheet on some of the problems we deal with involving cheques written by – or accepted by – consumers.
payment protection insurance
Our factsheet for consumers, looking at the issues that most frequently crop up in disputes about payment protection insurance (sometimes called "PPI" or loan protection).
complaints about income protection insurance
This is a factsheet for consumers with income protection insurance who are complaining about their insurance company rejecting or stopping a claim; handling a claim incorrectly, poorly or unfairly; or mis-selling a policy.
medical "non-disclosure" in insurance
Our factsheet for consumers who have a complaint about an insurance company turning down an insurance claim – because of so-called medical "non-disclosure".
mortgage endowment complaints
Our factsheet giving general information about mortgage endowment complaints – aimed at consumers who think they may have a complaint about their mortgage endowment policy.
putting things right
Our factsheet explaining the service standards we aim to meet – and what to do if you are unhappy with the service we provide.
what a "final decision" by an ombudsman means
Our factsheet explaining the legal standing of a final decision by an ombudsman – where the consumer accepts the decision within the timescale set by the ombudsman and it becomes legally binding.
Equitable Life
Our factsheet giving a brief overview of the work we have done on complaints about Equitable Life – with links to more detailed information available on our website.
"splits" complaints
Our factsheet giving a brief overview of the work we have done on "splits" complaints – with links to more detailed information available on our website.