and directors' reports
our latest annual review
- Our latest annual review gives an overview of consumer complaints handled by the ombudsman service about insurance, credit, banking, savings and investments – for the financial year from April 2012 to March 2013
- Our directors' report and financial statements for the financial year 2012/2013 – including financial, management and corporate-governance information on how we run our service
For printed copies of our publications please email our publications team or phone 020 7964 0092.