annual reviews
and directors' reports
annual review 2009/2010
- Our latest annual review gives an overview of consumer complaints handled by the ombudsman service about insurance, credit, banking, savings and investments – for the financial year from April 2009 to March 2010.
- Video interview – chief ombudsman, Natalie Ceeney, on highlights of the annual review [high resolution; low resolution].
- our directors' report and audited financial statements for the financial year 2009/2010.
- 2008/2009 annual review
and directors' report and audited financial statements [PDF] - 2007/2008 annual review
and directors' report and audited financial statements [PDF] - 2006/2007 annual review
and directors' report and audited financial statements [PDF] - 2005/2006 annual review
and directors' report and audited financial statements [PDF]
- 2004/2005 annual review
and directors' report and audited financial statements [PDF] - 2003/2004 annual review
and directors' report and audited financial statements [PDF] - 2002/2003 annual review
and directors' report and audited financial statements [PDF] - 2001/2002 annual review
and directors' report and audited financial statements [PDF] - 2000/2001 annual review
- 1999/2000 annual review
For printed copies of our publications please email our publications team or phone 020 7964 0092.