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annual reviews

and directors' reports

our latest annual review

  • Our latest annual review gives an overview of consumer complaints handled by the ombudsman service about insurance, credit, banking, savings and investments – for the financial year from April 2012 to March 2013
  • Our directors' report and financial statements for the financial year 2012/2013 – including financial, management and corporate-governance information on how we run our service

printed copies

For printed copies of our publications please email our publications team or phone 020 7964 0092.