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workingtogether with consumer advice workers

our training events across the UK

It's crucial that people working on the front line of problems – from trading standards officers to local voluntary groups, and from charity support workers to money advisers – know about the ombudsman's role.

We run training days across the UK for people who give free advice to consumers – so we can hear about what you’re seeing day-to-day and answer your questions about what we do, how we work, and how we can help. 

what we cover?

  • we'll begin with a look at our role – how you can make the most of us and what to expect if we step in
  • with financial difficulties a major and growing concern for consumers, we'll explain what we expect from businesses – and our approach to sorting out things out
  • we'll cover payday loans, unaffordable lending, mortgages and other issues
  • you can tell us about local problems, wider challenges you're facing and trends you're seeing – as well as anything specific that's on your desk

Sessions run over a working day and lunch and refreshments are provided. 

how to attend

Have a look at where we’ll be and send us a booking form for the day you want to attend. 

February 2014

Woking

  • Thursday 27 February 2014
  • HG Wells Conference & Event Centre, Church Street East, Woking GU21 6HJ
  • here's more information and a booking form PDF or Word

March 2014

Sheffield

  • Thursday 13 March 2014
  • Novotel Sheffield Centre, 50 Arundel Gate, Sheffield S1 2PR
  • here's more information and a booking form PDF or Word

Swansea

  • Wednesday 19 March 2014
  • The Liberty Stadium Swansea, Landore, Swansea SA1 2FA
  • here's more information and a booking form PDF or Word

Peterborough

  • Tuesday 25 March 2014
  • Town Hall, Bridge Street, Peterborough PE1 1HF
  • here's more information and a booking form PDF or Word

April 2014

Glasgow (fully booked)

  • Tuesday 01 April 2014
  • IET Glasgow Teacher Building, 14 St Enoch Square, Glasgow G1 4DB

Dundee

  • Wednesday 02 April 2014
  • Best Western Queen's Hotel, Dundee, 160 Nethergate, Dundee, Angus, DD1 4DU
  • here's more information and a booking form PDF or Word

Nottingham

  • Tuesday 15 April 2014
  • Park Plaza, 41 Maid Marian Way, Nottingham NG1 6GD
  • here's more information and a booking form PDF or Word

Ipswich

  • Wednesday 23 April 2014
  • Ipswich Town Hall , Cornhill, Ipswich IP1 1DH
  • here's more information and a booking form PDF or Word

May 2014

Stockwell

  • Wednesday 07 May 2014
  • King George's conference Centre, 40-46 Stockwell Road, London SW9 9ES
  • here's more information and a booking form PDF or Word

Hastings

  • Wednesday 21 May 2014
  • White Rock Theatre Hastings, East Sussex TN34 1JX
  • here's more information and a booking form PDF or Word

June 2014

Plymouth

  • Tuesday 3 June
  • Copthorne Plymouth Hotel, Armada Way, Plymouth PL1 1AR
  • here's more information and a booking form PDF or Word

Bournemouth

  • Thursday 5 June 2014
  • The Connaught Hotel, West Hill Road, West Cliff, Bournemouth, Dorset, BH2 5PH
  • here's more information and a booking form PDF or Word

Crewe

  • Tuesday 24 June 2014
  • The Crewe Arms Hotel, Nantwich Road, Crewe, CW2 6DN
  • here's more information and a booking form PDF or Word

Warrington

  • Wednesday 25 June 2014
  • The Halliwell Jones Stadium Conference & Events, Mike Gregory Way, Warrington, Cheshire WA2 7NE
  • here's more information and a booking form PDF or Word

July 2014

Burnley

  • Tuesday 8 July 2014
  • Burnley Football Club, Turf Moor, Harry Potts Way, Burnley, Lancashire BB10 4BX
  • here's more information and a booking form PDF or Word

Blackpool

  • Wednesday 9 July 2014
  • The Solaris Centre, New South Promenade, Blackpool FY4 1RW
  • here's more information and a booking form PDF or Word

Leeds

  • Wednesday 23 July 2014
  • The Carriageworks, The Electric Press, Millennium Square, Leeds LS2 3AD
  • here's more information and a booking form PDF or Word

September 2014

Newcastle

  • Tuesday 9 September 2014
  • Venue to be confirmed
  • information to follow

Middlesbrough

  • Wednesday 10 September 2014
  • Venue to be confirmed
  • information to follow

Hull

  • Tuesday 23 September 2014
  • Venue to be confirmed
  • information to follow

If your organisation would like to arrange a training-event in partnership with us, please email our outreach team team.

October 2014

Belfast

  • Wednesday 8 October 2014
  • Venue to be confirmed
  • information to follow

Omagh

  • Thursday 9 October 2014
  • Venue to be confirmed
  • information to follow

Rochester

  • Tuesday 21 October 2014
  • Venue to be confirmed
  • information to follow

November 2014

Birmingham

  • Tuesday 11 and Wednesday 12 November 2014
  • Venues to be confirmed
  • information to follow

Milton Keynes

  • Thursday 20 November 2014
  • Venue to be confirmed
  • information to follow

Bristol

  • Tuesday 25 November 2014
  • Venue to be confirmed
  • information to follow

December 2014

Manchester

  • Tuesday 2 December 2014
  • Venues to be confirmed
  • information to follow

Watford

  • Wednesday 10 December 2014
  • Venue to be confirmed
  • information to follow

previous training-events

  • Stratford – Thursday 30 January 2014
  • London – Wednesday 27 November 2013
  • Portsmouth – 14 November 2013
  • Crawley – 1 November 2013
  • Maidstone – 1 October 2013
  • North Wales (Conwy) – 23 October
  • Gloucester – 17 September 2013
  • Norwich – 11 September 2013
  • Cumbria (Penrith) – 11 September 2013
  • Liverpool – 4 September 2013
  • Luton – 14 August 2013
  • Croydon – 17 July 2013
  • Truro – 4 July 2013
  • Sunderland – 5 June 2013
  • Wigan – 26 June 2013
  • Bradford – 27 June 2013
  • Derry-Londonderry – 23 May 2013
  • Stafford – 9 May 2013
  • Edinburgh – 25 April 2013
  • Inverness – 24 April 2013
  • Stockport – 10 April 2013
  • Derby – 20 March 2013
  • Cardiff – 15 March 2013
  • Chelmsford – 27 February 2013
  • Reading – 13 February 2013
  • Stratford – 30 January 2013
  • Brighton – 6 November 2012
  • Darlington – 23 October 2012
  • Doncaster – 24 October 2012
  • Exeter – 11 October 2012
  • London (South) – 4 October 2012
  • London (West) – 11 September 2012
  • Perth – 24 July 2012
  • Leicester – 12 July 2012
  • Preston – 14 June 2012
  • Coventry – 13 June 2012
  • Belfast – 9 May 2012
  • Southampton – 20 April 2012