teachers, governors and education-workers
The Financial Ombudsman Service is committed to outreach work with younger people, who research shows have a lower than general awareness of their consumer rights (including their right to use the ombudsman).
As part of this work the ombudsman recognises the important role that teachers, youth workers and governors have in providing information and advice to younger people.
education-resource pack
The ombudsman service has produced an education resource-pack available for teachers, governors and education workers – providing key information for younger people about the role of the ombudsman in resolving disputes. The educational resource was launched at the Education Show at Birmingham NEC.
The resource-pack includes:
top tips for complaining [PDF opens in new window]
"what is an ombudsman?" - how a Swedish word first used in 1809 is now recognised globally [PDF opens in new window]
"settling financial disputes without taking sides" [PDF opens in new window]
work with specialist-media outlets
- the ombudsman features in the first issue of Re:Source - the essential guide for teachers in Scotland - providing information on the role of the ombudsman, to help teachers raise awareness of the service with younger consumers
- the ombudsman has had coverage in Times Educational Supplement [PDF opens in new window] and Education Today [PDF opens in new window]
- the ombudsman has highlighted its role in Matters Arising [PDF opens in new window] - the National Governors' Association's official magazine.
Working with teachers, youth workers and governors has highlighted the value that these "trusted individuals" in the community place on the key life-skills that dispute-resolution involves – such as negotiation, problem-solving and communication.