The power to settle financial complaints.
The power to settle financial complaints.
24 October 2003
ombudsman news - latest issue now available
Consumers and firms are both sometimes mistaken about the extent of our jurisdiction (the matters we can and cannot look into). The latest edition of ombudsman news, now available on our website, looks at jurisdiction issues that can give rise to misunderstandings in relation to insurance complaints. These include complaints that involve group policies, as well as commercial cases where the event being complained about happened before we gained our statutory powers on 1 December 2001.
The banking and investment-related case studies we feature this month amply illustrate just how broad our jurisdiction is. The case studies, based on some of the disputes we have dealt with recently, include: