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latest news, events and resources

Image:Pride 2017

Pride 2017

11 July 2017

This weekend, members of our staff joined colleagues from the FCA, the Bank of England, Money Advice Service and the Financial Services Compensation Scheme to march at this year’s Pride in London.

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Image:Caroline Wayman

a “human” approach to customer service..

29 June 2017

Chief ombudsman, Caroline Wayman, is a guest speaker at the BBA’s annual banking conference - to talk about PPI, alternative dispute resolution and a “human” approach to customer service.

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Image:London’s Air Ambulance

our charity partnership with London’s air ambulance

25 May 2017

Our staff have chosen London’s Air Ambulance service as the charity they wish to support for the next two years. They visit our service to speak to our people about their work to mark the start of our two year partnership.

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Image:David Cresswell

on your behalf…

March 25 2017

The ombudsman’s David Cresswell is in the studio for radio show “on your behalf” to take your questions about money matters.

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our annual review

Watch our Chief ombudsman, Caroline Wayman review the year in complaints..

Read the 2016/2017 annual review



latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK – helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

Image:latest events

for more information...

Here are some useful contacts if you'd like to know more about us...

media enquiries – phone 0207 964 1234

technical advice (for businesses and consumer advisers) – phone 0207 964 1400

consumer helpline – phone 0800 023 4567

or email our stakeholder team for enquiries about events, speakers, or information about our service