The power to settle financial complaints.
The power to settle financial complaints.
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
14 December 2006
consumers' disputes with businesses holding a consumer credit licence to be covered by the Financial Ombudsman Service from April 2007:
13 December 2006
Walter Merricks, chief ombudsman, interviewed by BBC The Money Programme on the ombudsman service's role in handling consumers' complaints about bank charges
7 December 2006
includes:
[issue 58 - PDF version opens in new window]
5 December 2006
starting in Kent today, we launch our series of nationwide consumer-credit roadshows - with weekly events planned up to April 2007, when the consumer-credit sector comes under the ombudsman
28 November 2006
launch of new publication about the ombudsman service and complaints handling - to help businesses with a consumer credit licence prepare for coming under the ombudsman from 6 April 2007
17 November 2006
16 November 2006
13 November 2006
complete our 3-minute online survey on how you rate this website and the ombudsman service in general
7 November 2006
the role of academic research in financial services; the responsibilities of industry "providers" and "distributors"; and why the courts and the ombudsman operate differently
2 November 2006
includes:
[issue 57 - PDF version opens in new window]
30 October 2006
new technical note aimed primarily at insurers and advisers
27 October 2006
aimed at providing a quick and informal overview of a range of technical issues - from case fees to calculating redress
19 October 2006
11 October 2006
as the consumer credit sector prepares to come under the ombudsman from April 2007, we add more venues nationwide to our series of consumer credit roadshows
28 September 2006
includes: an interview with Sir Christopher Kelly, chairman of the Financial Ombudsman Service; complaints about travel insurance; calculating redress when a pension mortgage has been mis-sold; and chief ombudsman, Walter Merricks, on why legal challenges seem unlikely to rock the foundations of the ombudsman service
[issue 56 - PDF version opens in new window]
27 September 2006
launch of handbook for front-line consumer advisers - outlining ombudsman role and procedure - at Citizens Advice annual conference in York
21 September 2006
senior staff from the ombudsman service on hand at the Bristol "Money Marketing" roadshow - to help dispel myths that independent financial advisers (IFAs) may have heard about the ombudsman
1 September 2006
we launch series of events for businesses with consumer credit licences - to be covered by the ombudsman for the first time from April 2007
31 August 2006
includes: complaints against mortgage intermediaries; an interview with ombudsman service quality director – Estelle Clark; complaints about investment advice where the investor did not own the funds invested; and chief ombudsman, Walter Merricks, on the likely impact for consumers of the mortgage endowment time limits
[issue 55 - PDF version opens in new window]
23 August 2006
updated guide for smaller businesses covered by the ombudsman - explaining our process and procedures for firms that only rarely have complaints with the ombudsman
14 August 2006
As part of our outreach work with the consumer advice sector, we take part in Citizens Advice Scotland's annual conference in Edinburgh on 16 and 17 August
31 July 2006
ombudsman service publishes diary dates for roadshows and exhibitions taking place later this year
11 July 2006
includes: cancellation rates for annual insurance policies; Tony Boorman, principal ombudsman, on keeping in touch with smaller firms; pre-"A Day" mortgage endowment complaints; and chief ombudsman, Walter Merricks, on his hopes for consensus in the review of ombudsman service funding
[issue 54 - PDF version opens in new window]
4 July 2006
27 June 2006
financial advisers: your chance to take part in a live Q&A with principal ombudsman, Tony Boorman
16 June 2006
Financial Ombudsman Service to cover consumer-credit disputes from April 2007:
1 June 2006
following review, FSA announces no increase in maximum ombudsman award of £100,000
FSA announcement [link to external site]
25 May 2006
government confirms that Financial Ombudsman Service will cover consumer credit disputes relating to events from 6 April 2007
18 May 2006
includes: update on cheque clearing; focus on insurance bought over the phone or internet; and possible options for future funding of the ombudsman service.
[issue 53 - PDF version opens in new window]
17 May 2006
speech by Jane Hingston, lead ombudsman for banking, at the Building Societies Association annual conference
17 May 2006
we provide hands-on training for Essex consumer advisers at Essex Record Office, Chelmsford
8 May 2006
new technical note aimed primarily at insurers and advisers
3 May 2006
ombudsman and the FSA publish joint discussion paper - outlining possible options for future funding of ombudsman service's compulsory jurisdiction
link to discussion paper on FSA website
11 April 2006
includes: assessing the amount of benefit paid out under income protection policies; focus on our pensions work; and powers of attorney on bank accounts.
[issue 52 - PDF version opens in new window]
6 April 2006
fraudulent emails claiming to be from the ombudsman ...
6 April 2006
financial advisers: your chance to take part in Q&A with investment ombudsman, Philip Cooper, at MoneyMarketing roadshow in Leeds
23 March 2006
7 March 2006
includes: when investment firms claim they gave only "limited" advice; safer credit/debit card spending and facing up to debt problems; and the ombudsman and private medical insurance firms27 February 2006
Treasury minister, Ivan Lewis MP, visits ombudsman service to meet board and staff
8 February 2006
"I am an ombudsman, not an adviser, nor a policy maker, nor a lobbyist" - Tony King, lead ombudsman for pensions and securities, explains what ombudsmen are "for"
16 January 2006
events for consumer advice agencies
12 January 2006