news updates for 2003

mortgage endowments, appeals and complaints with "wider implications"

2 December 2003

Walter Merricks, chief ombudsman, speaks at CML conference

Financial Ombudsman Service and FSA announce membership of Review Oversight Group

2 December 2003

- as part of joint review of ombudsman service

ombudsman news - issue 33

28 November 2003

- from the calculation of financial awards to "banking error in your favour"

[issue 33 - PDF version opens in new window]

updated edition of our guide for complaints handlers now available on-line

21 November 2003

mortgage endowment complaints and the ombudsman

updated factsheet for consumers [PDF version opens in new window]

21 November 2003

brief biographical details of our ombudsmen now available on-line

19 November 2003

how the ombudsman service works with investment managers and stockbrokers

5 November 2003

speech by Walter Merricks, chief ombudsman

ombudsman news - issue 32

24 October 2003

[issue 32 - PDF version opens in new window]

ombudsman news - issue 31

29 September 2003

- credit cards, record-keeping and a dead parrot

[issue 31 - PDF version opens in new window]

update on our plan & budget for the year 2003/04

12 September 2003

ombudsman events this autumn

11 September 2003

ombudsman news - issue 30

21 August 2003

latest case studies and commentary covering disputes ranging from tv aerials to laminate flooring, safe deposit boxes to endowment mortgages

[issue 30 - PDF version opens in new window]

ombudsman news - issue 29

14 July 2003

[issue 29 - PDF version opens in new window]

ombudsman launches special events for brokers

7 July 2003

ombudsman service publishes annual review of personal finance disputes

1 July 2003

ombudsman news - issue 28

16 May 2003

[issue 28 - PDF version opens in new window]

ombudsman news - issue 27

15 April 2003

includes an article from Sue Slipman, our recently-appointed chair, who shares her first impressions of the ombudsman service ...

[issue 27 - PDF version opens in new window]

results of the public consultation on our Plan & Budget for 2003/04

8 April 2003

ombudsman news - issue 26

25 March 2003

[issue 26 - PDF version opens in new window]

ombudsman news - issue 25

28 February 2003

[issue 25 - PDF version opens in new window]

ombudsman news - issue 24

31 January 2003

[issue 24 - PDF version opens in new window]

"voluntary jurisdiction"

27 January 2003

ombudsman opens door for mortgage & insurance brokers to apply to join

Sue Slipman appointed as new chairman of ombudsman service (external link)

20 January 2003

ombudsman consults on budget for 2003/04

14 January 2003