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cookies on the Financial Ombudsman Service website

what are cookies?

Cookies are text files containing small amounts of data which are downloaded to your computer, or other device, when you visit a website. Cookies are useful because they allow us to recognise your computer, and improve your experience on our websites. Some cookies are also necessary for the technical operation of our websites.

The table below lists the cookies we use, and explains why.

category cookie name(s) purpose
cookie preference

civicCookieControl

This cookie is used to remember a user’s choice about cookies on financial-ombudsman.org.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

website display preference

style

This cookie is used to remember a user’s choice from the style switcher on our website - which enables users to see the site is larger text or on a black background. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. The cookie will expire after twelve months.

Universal Analytics (Google)

_ga
_gali
_gat_UA-29239862-1
_gid
_utma
_utmb
_utmc
_utmz
_utmt
_utmt_player

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data

FAQ search cookies          PHPSESSID
cookievalue  

These cookies are essential for our FAQ search function to operate.

They're only applied to people who use the FAQ search function on our site.

PHPSESSID - expires when the user closes their browser
cookievalue - expires after twelve months

data and recruitment session cookie          ASP.NET_SessionId  

This cookie is essential for the complaints data, and recruitment sections of our website to operate. It's only applied to users who visit these sections of our site. This cookie is deleted when the user closes their browser.

events booking cookie         CSPSESSIONID-SP-8443-UP  

This cookie is essential for the events registration section of our website to operate. This cookie is deleted when the user closes their browser.

online complaint form cookies FOSAFFINITY
VisualCaptcha 

We use cookies on our online complaint form, so that any information a user adds can be retained across the various sections of the form. They are necessary for the form to work, but will expire when the user closes their browser.


leaflet store cookies

frontend
external_no_cache

These cookies are used on the online store section of our site, where visitors can order supplies of our consumer leaflet. Both cookies will expire after 24 hours.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com.

find out how to manage cookies on your browser