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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

the standard of service we provide

our service levels

what level of service can I expect when you handle a dispute between my business and a consumer? 

disagreeing with our initial findings

what can I do if I don't agree with your initial assessment of my case?

complaints about our service

who can I complain to if I'm not happy with the service provided by the Financial Ombudsman Service?