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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

our rules & powers

official documents underpinning the ombudsman service

where can I find information about the official documents underpinning the statutory functions and powers of the Financial Ombudsman Service?

The Financial Ombudsman Service is a public body set up by Parliament. We carry out statutory functions under the Financial Services and Markets Act 2000 and the Consumer Credit Act 2006, on a non-commercial, not-for-profit basis.

For more details please see our official documents page.