information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
keeping in touch
smaller businesses
how does the ombudsman service keep in touch with the issues that affect smaller businesses?
We work with a wide range of trade associations and networks representing smaller businesses that are:
- covered by the ombudsman service for complaints made against them in relation to financial services they provide; and/or
- entitled to bring their own complaints to us about other financial companies.
We take part in trade-shows, annual conferences and other key events organised by trade bodies for smaller businesses. This gives us the opportunity to meet people who run their own businesses - and to hear about the issues that affect them directly.
We have also set up a smaller-business forum involving representatives from the following trade associations:
- Federation of Small Businesses
- Association of Independent Financial Advisers
- Investment Managers Association
- Association of Private Client Investment Managers and Stockbrokers
- Institute of Insurance Brokers
- British Insurance Brokers Association
- Chartered Institute of Loss Adjusters
- Association of Mortgage Intermediaries
- Association of Finance Brokers
- Credit Services Association
- Consumer Credit Trade Association
- National Pawnbrokers Association
- Finance Industry Standards Association
If you represent smaller businesses and would like to invite us to take part in an event you are organising for members, please get in touch with our external liaison team.