information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
our funding
free case fees
is it true that some cases are free?
We do not charge a business a case fee for the first three complaints we deal with each year.
This reflects the fact that most businesses have very few cases referred to us. It means that most of these businesses do not have to pay case fees. This is welcomed by the financial services industry, especially smaller businesses.
For more details see our special factsheet: