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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

before we get involved

consumer leaflet

how can I get supplies of the leaflet that the rules say we must send to consumers who complain?

Our consumer leaflet, your complaint and the ombudsman, is the size of a standard DL business envelope (99mm x 210mm) and has 12 pages (including cover).

You can order supplies of leaflet online.

Our special publication for businesses:

includes details of the requirement for businesses to give consumers our leaflet.