This section answers a number of frequently-asked questions (FAQs) about:
how can I get supplies of the leaflet that the rules say we must send to consumers who complain?
Our consumer leaflet, your complaint and the ombudsman, is the size of a standard DL business envelope (99mm x 210mm) and has 12 pages (including cover).
You can order supplies of leaflet online.
Our special publication for businesses:
includes details of the requirement for businesses to give consumers our leaflet.