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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

before we get involved

consumer leaflet

how can I get supplies of the leaflet that the rules say we must send to consumers who complain?

Our consumer leaflet, your complaint and the ombudsman, is the size of a standard DL business envelope (99mm x 210mm) and has 12 pages (including cover).

You can order supplies of leaflet online.

Paying by card is the fastest way to get your order of leaflets delivered. You can also pay by BACS and cheque – you will need to download and complete our order form and send it to us with your payment:

Our special publication for businesses:

includes details of the requirement for businesses to give consumers our leaflet.