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frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

our publications

ordering bulk supplies

how do I order multiple supplies of the ombudsman's consumer leaflet?

Our leaflet your complaint and the ombudsman – which the businesses we cover must send customers who have a complaint – is available in packs of 25 at £5 per pack (incl p&p).

Supplies are available free of charge to libraries and to consumer advice agencies, such as citizens advice and trading standards departments.

You can order supplies of leaflet online.

Paying by card is the fastest way to get your order of leaflets delivered. You can also pay by BACS and cheque – you will need to download and complete our order form and send it to us with your payment:

You must not send consumers photocopies of our consumer leaflet or hard-copy print-outs of it from this website.

For help ordering publications, please email our publications team or phone 020 7964 0092.

Our briefing note, telling consumers about the Financial Ombudsman Service, gives more details about the requirement on businesses to send customers our consumer leaflet.