contact us

consumer helpline

Monday to Friday – 8am to 6pm
Saturday – 9am to 1pm

• 0800 023 4567
  free for people phoning from a "fixed line" (for example, a landline at home)
• 0300 123 9 123
  free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

we'll be happy to phone you back, if you're worried about the cost of calling us

email address

emails are automatically acknowledged – so check your "junk-mail" folder or "spam" filter if you don't get a reply

• complaint.info@financial-ombudsman.org.uk
  We can usually deal with phone queries on the spot – so phoning might be quicker than emailing us.

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

switchboard and fax

open 9am to 5pm, Monday to Friday

• 020 7964 1000 (switchboard)
• +44 20 7964 1000 (for calls from outside the UK)
• 020 7964 1001 (main fax)

meeting your needs

We can provide information about our service in different formats and languages.

And we can adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).

Please let us know what your particular needs are, and we will do our best to help.