contact us

consumer helpline

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

• 0800 023 4567
  calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone
• 0300 123 9 123
  calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We'll be happy to phone you back, if you're worried about the cost of calling us.

email address

Phoning might be quicker than emailing us, as we can usually deal with phone queries on the spot.

• complaint.info@financial-ombudsman.org.uk
  emails are automatically acknowledged – so check your "junk-mail" folder or "spam" filter if you don't get a reply

postal address

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

switchboard and fax

open 9am to 5pm, Monday to Friday

• 020 7964 1000 (switchboard)
• +44 20 7964 1000 (for calls from outside the UK)
• 020 7964 1001 (main fax)

meeting your needs

We can provide information about our service in different formats and languages.

And we can adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or audiotape and we can make and receive calls using Text Relay (formerly known as TypeTalk).

Please let us know what your particular needs are, and we will do our best to help.