The power to settle financial complaints.
The power to settle financial complaints.
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It's important that you complain to the business first and give them a chance to look in to your problem. They have 8 weeks to do this. We can help by contacting the business for you, if you would like us to.
Here are some hints on the best ways of making sure your complaint is taken seriously.
If you're not happy with how the business has dealt with your complaint, you can ask us to look at it for you.
You will need to fill out our complaint form with the details. We can help you fill the form in (phone us on 0300 123 9 123). Or you can download the form below.
These forms can be filled out on-screen – or printed off and filled out by hand. You will need to sign the completed form and post it to us with any relevant paperwork.
complaint form – "Word" format [267 KB]
complaint form – PDF format [179 KB]
If your complaint is about payment protection insurance (PPI), you will also need to fill out the payment protection insurance consumer questionnaire.
If you have done this already when you first complained to the business, please send us a copy.
We can provide information about our service in:
If you have specific needs that affect your ability to complete our complaint form, we will do our best to help. Email us about your needs or phone us on 020 7964 0766.