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Here you’ll find all of the information you need to make a complaint and get in touch.

You can ring us, Monday to Friday (8am to 8pm) or Saturday mornings on: 0300 123 9 123 or 0800 023 4567.

Or email us at Or you can even complain online.

how to complain

1. talk to the business first

The business you’re unhappy with has to have a chance to fix your problem before we can get involved. They have up to eight weeks to sort things out for you.

If you’d like us to contact them for you – just give us a call and we’d be happy to help.

2. not heard anything, or still unhappy? talk to us

If the business hasn’t responded within eight weeks, or you’re unhappy with their reply, get in touch.

3. you’ll need to fill out our complaint form

If you’re sending us a paper complaint form, make sure you sign it then just pop it in the post with any supporting paperwork, like bank statements or policy documents.

getting things sorted

everything you need to know

watch our video on YouTube

what’s keeping you awake at night? video still

need any help? let us know

We’re happy to provide information in:

If you need any help at all, let us know and we’ll try our best to cater to your needs.

people we’ve helped …

“wonky worktops turned my dream kitchen into a nightmare”

Laura had been looking forward to her new kitchen – but when the worktops arrived they were damaged and didn’t fit ...

… find out how we helped Laura

what’s keeping you awake at night?

worried about payday loans and think you’ve been treated unfairly?

we can help with payday loan worries …

payment protection insurance (PPI)

think you’ve been mis-sold PPI?

  • complain to the business that sold you the policy
  • if you’re still not happy, talk to us
  • you don’t need to use a claims manager