We can sort out complaints about money businesses
Phone us to see if we can help
0800 023 4567
Phone us if you need information in large print, on tape or CD or in your own language
You may need to fill in our form
We will help you and the business sort things out
Phone us on 0300 123 9 123 to see if we can help with your complaint.
Yes. If you want to, you can ask someone in your family, a friend or Citizens Advice to complain for you.
We sort out complaints fairly. We listen to what you say and we listen to what the business says, and we look at all the facts.
If we think the business has treated you fairly, we will tell you why.
If we don't think the business has treated you fairly, we can make them put things right for you.
Try to sort out the complaint with the business first.
If this is hard, tell us and we will say what you should do next.
Phone us on 0300 123 9 123 if you need information:
We will do our best to help you.
We can do this if:
If you have had the final answer and you are still not happy, tell us as soon as you can. Don't wait any longer than six months after you get the final answer or we won't be able to help.
Phone us on 0300 123 9 123. We will need some information from you and you may need to fill in our form. This tells us about your complaint. It says what you want the business to do to put things right. We can fill in some of the information for you.
It will help if you can tell us your account numbers or policy numbers.
You can download the form from our website or phone us and we will send you a form.
We start by helping you and the business sort things out together.
If we think the business has treated you fairly, we'll tell you why we think this.
If it's not clear who is right or wrong, we might ask you and the business to sort things out in a way that suits both of you.
But if the business has treated you unfairly or lost you money, we'll tell them what to do to put things right.
You don't have to accept what we say. You can go to court if you want, but we can't give you legal advice.