our ombudsmen and senior staff
panel of ombudsmen
Our ombudsmen make final decisions in the cases that our adjudicators have not been able to resolve more informally, earlier in our dispute-resolution process. Appointments to the panel of ombudsmen are made under paragraphs 4 and 5 of schedule 17 of the Financial Services and Markets Act 2000.
Natalie Ceeney CBE
chief executive and chief ombudsman
appointed January 2010
previous jobs
- chief executive of the National Archives and Keeper of the Public Records
- director of operations and services at the British Library
- McKinsey & Company – strategic consultancy projects across a range of industries
Tony Boorman
principal ombudsman and decisions director
appointed March 2000
previous jobs
- deputy director-general, Ofgem
- director of supply competition, Office of Electricity Regulation
- director, Electricity Consumer Council
David Thomas
principal ombudsman and corporate director
appointed December 1999
previous jobs
- interim chief ombudsman,
November 2009 to March 2010 - ombudsman, Office of the Banking Ombudsman
- solicitor, private practice
David Baker
lead ombudsman – pensions and portfolio management
appointed March 2009
previous jobs
- director, the Pearl Group
- senior roles at the Financial Services Authority (FSA)
- economic adviser with the UK Government Economic Service and the European Development Fund
Jane Hingston
lead ombudsman – banking, loans, consumer credit and mortgages
appointed January 2005
previous jobs
- ombudsman, Financial Ombudsman Service
- customer services manager, Guardian Building Society
- assistant chief clerk, Yorkshire Building Society
Caroline Mitchell
lead ombudsman – insurance and investments
appointed January 2005
previous jobs
- ombudsman, Financial Ombudsman Service
- member, Police Complaints Authority
- senior assistant, Insurance Ombudsman Bureau
Caroline Wayman
lead ombudsman – payment protection insurance (PPI) & special projects
appointed June 2007
previous jobs
- service manager, Financial Ombudsman Service
- adjudicator, Insurance Ombudsman Bureau
- non-practising barrister
David Ashley, ombudsman
appointed May 2010
previous jobs
- adjudicator, Financial Ombudsman Service
- financial representative, Britannic Assurance
Greg Barham, ombudsman
appointed January 2008
previous jobs
- assistant casework manager, Financial Ombudsman Service
- insurance claims negotiator
Audrey Baxter, ombudsman
appointed November 2004
previous jobs
- adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
- compliance technician, Century Life plc
- financial consultant, Nationwide Building Society
David Bird, ombudsman
appointed May 2003
previous jobs
- casework manager, Financial Ombudsman Service
- compliance officer, Co-op Bank Financial Advisers
- sales support, Equitable Life Assurance Company
Mike Boyall, ombudsman
appointed July 2002
previous jobs
- deputy director, Department for Trade and Industry
- official receiver, Insolvency Service
- investigator/auditor, Audit Commission & Serious Fraud Office
June Brown, ombudsman
appointed February 2010
previous jobs
- independent assessor, Student Loans Company
- investigator, Parliamentary & Health Service Ombudsman
- schools adjudicator, Department for Children, Schools and Families
Juliana Campbell, ombudsman
appointed February 2005
previous jobs
- head of professional conduct, Association of Chartered Certified Accountants
- solicitor, private practice
Valerie Charbit, ombudsman
appointed March 2010
- barrister
- part-time judge, Mental Health Review Tribunal
- legal adviser to the Committees of the General Social Care Council
Melissa Collett, ombudsman
appointed December 2004
previous jobs
- solicitor, Lovells
- assistant legal counsel, ACE Insurance
- assistant corporate lawyer, Aviva plc
Rebecca Connelley, ombudsman
appointed March 2010
previous jobs
- head of partnerships, RSA Insurance
- commercial director, GE Money EMEA
- client director, GE Consumer Finance UK
Stephen Cooper, ombudsman
appointed March 2010
previous jobs
- founding partner, Coopers Solicitors
- partner, Capsticks Solicitors
- solicitor, Barry Lewis Solicitors
Paul Daniel, ombudsman
appointed January 2009
previous jobs
- team manager, Financial Ombudsman Service
- adjudicator, Financial Ombudsman Service
Elizabeth Dawes, ombudsman
appointed February 2010
previous jobs
- senior policy manager, Barclays Wealth
- compliance manager, Barclays Stockbrokers
- compliance manager, NatWest Stockbrokers
Reidy Flynn, ombudsman
appointed April 2000
previous jobs
- ombudsman, Insurance Ombudsman Bureau
- barrister, private practice
- editor, All England Law Reports
Caroline Gill, ombudsman
appointed March 2010
previous jobs
- deputy financial services ombudsman, Ireland
- insurance ombudsman of Ireland
- chief executive, Consumers’ Association of Ireland
Dawn Griffiths, ombudsman
appointed January 2008
previous jobs
- adjudicator, Financial Ombudsman Service
- complaints handling in the consumer credit and independent financial advisory sectors
Jarrod Hastings, ombudsman
appointed February 2010
previous jobs
- corporate counsel, BOC Group plc
- general counsel, Garban-Intercapital plc
- assistant corporate legal adviser, Guardian Royal Exchange plc
Doug Hill, ombudsman
appointed May 2010
previous jobs
- adjudicator, Financial Ombudsman Service
- case assessor, Barclays Life
- team leader, Royal London
Adrian Hudson, ombudsman
appointed December 2004
previous jobs
- senior actuary, Barclays Life Assurance Company Limited
- pensions actuary, Commercial Union Life
- assistant director and scheme actuary, Godwins Limited
Michael Ingram, ombudsman
appointed November 2003
previous jobs
- adjudicator, Financial Ombudsman Service
- solicitor, private practice
David Lawson, ombudsman
appointed February 2010
previous jobs
- barrister, Lincoln's Inn
- solicitor, Lee, Bolton & Lee/Rees & Freres
- trainee solicitor, Herbert Smith
Simon Leach, ombudsman
appointed September 2006
previous jobs
- adjudicator, Financial Ombudsman Service
- assistant pensions manager, Blick Rothenberg
- broker-consultant, Scottish Equitable
Ruth Lewis, ombudsman
appointed May 2010
previous jobs
- team manager, Financial Ombudsman Service
- adjudicator, Financial Ombudsman Service
- investor services executive, Gartmore Investment Ltd
Steve Lilley, ombudsman
appointed April 2000
previous jobs
- senior executive, Insurance Ombudsman Bureau
- underwriter, Lloyd's of London
- assistant manager, insurance broker
Annette Lovell, ombudsman
appointed June 2010
previous jobs
- deputy chief executive, National Lottery Commission
- head of enforcement and consumer affairs, Ofgem
- head of consumer affairs, British Telecommunications
Doug Mansell, ombudsman
appointed November 2004
previous jobs
- adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
- administrator, Barney Wilkins & Howard Ltd
- administrator, McHale Heaney Brokers Ltd
Harriet McCarthy, ombudsman
appointed January 2009
previous jobs
- adjudicator, Financial Ombudsman Service
- lawyer, private practice
Amanda Maycock, ombudsman
appointed January 2009
previous jobs
- adjudicator, Financial Ombudsman Service
- deputy complaints manager, Office of the Banking Ombudsman
- complaints officer, Solicitors Complaints Bureau
David Millington, ombudsman
appointed October 2000
previous jobs
- adjudicator, Office of the Banking Ombudsman
- senior manager, Midland Bank (now HSBC)
- head of customer relations, Midland Bank (now HSBC)
Janet Millington, ombudsman
appointed May 2010
previous jobs
- auditor, Financial Ombudsman Service
- casework adviser and adjudicator, Financial Ombudsman Service
- complaints handling in the credit card sector
Phil Miller, ombudsman
appointed May 2010
previous jobs
- adjudicator, Financial Ombudsan Service
- manager, Barclays Life Assurance Company Ltd
- officer, United Friendly Insurance Ltd
Roy Milne, ombudsman
appointed November 2003
previous jobs
- casework manager, Financial Ombudsman Service
- case officer, National Provident Institution
- case officer, Black Horse Financial Services
Clare Mortimer, ombudsman
appointed November 2004
previous jobs
- casework manager, Financial Ombudsman Service
- deputy complaints manager, Office of the Banking Ombudsman
- manager, Lloyds Bank plc
Ray Neighbour, ombudsman
appointed May 2010
previous jobs
- service review manager, Financial Ombudsman Service
- assistant casework manager, Financial Ombudsman Service
- adjudicator, Financial Ombudsman Service
Claire O'Connor, ombudsman
appointed October 2006
previous jobs
- solicitor, DLA
- accountant, Ernst & Young
Jan O'Leary, ombudsman
appointed May 2010
previous jobs
- adjudicator, Financial Ombudsman Service
- solicitor in private practice
Michelle Peters, ombudsman
appointed March 2010
- business consultant
- chair, tribunals for PhonepayPlus
- adjudicator, Direct Marketing Commission
Nigel Pope, ombudsman
appointed January 2008
previous jobs
- adjudicator, Financial Ombudsman Service
- compliance functions within the stockbroking sector
Simon Rawle, ombudsman
appointed July 2010
previous jobs
- qualified solicitor and town planner
- senior housing & planning inspector, Planning Inspectorate
- chief town planner, Pacific Bechtel Corporation
Philip Roberts, ombudsman
appointed April 2000
previous jobs
- ombudsman/senior legal officer, Personal Investment Authority Ombudsman Bureau
- senior legal officer, Office of the Building Societies Ombudsman
- solicitor, private practice
Malcolm Rogers, ombudsman
appointed February 2010
previous jobs
- director of credit and risk, Alliance & Leicester plc
- director of credit training, Standard & Poor’s
- head of credit & fraud (retail), HBOS/Halifax plc
Ken Rose, ombudsman
appointed May 2010
previous jobs
- adjudicator, Financial Ombudsman Service
- mortgage underwriter, Bristol & West
- underwriter, Auto Credit Trust
Iain Ross, ombudsman
appointed February 2010
previous jobs
- barrister, private practice
- legal assessor for the General Medical Council, the Nursing and Midwifery Council, and the General Chiropractic Council
Mark Sceeny, ombudsman
appointed July 2002
previous jobs
- casework manager, Financial Ombudsman Service
- adjudicator, Insurance Ombudsman Bureau
- barrister, private practice
Robert Short, ombudsman
appointed November 2003
previous jobs
- assistant casework manager, Financial Ombudsman Service
- underwriting team leader, Independent Insurance
- customer liaison, Eagle Star
Lesley Stead, ombudsman
appointed May 2010
- senior investigator, Pensions Ombudsman
- principal legal officer, Office of the Building Societies Ombudsman
- assistant area director, Legal Aid
Caroline Stirling, ombudsman
appointed March 2010
- solicitor, Eversheds
- solicitor, mfg Solicitors
Suzannah Stuart, ombudsman
appointed February 2010
previous jobs
- manager of retail policy and retail themes, the Financial Services Authority
- marketing manager, Abbey National
Charlie Sweeney, ombudsman
appointed January 2008
previous jobs
- adjudicator, Financial Ombudsman Service
- compliance auditor at an independent financial advisory firm
- retail banking manager, Abbey
Richard Thompson, ombudsman
appointed October 2006
previous jobs
- head of consumer enforcement, Ofcom
- competition policy manager, Oftel
- investigating officer, OFT
Chris Tilson, ombudsman
appointed April 2000
previous jobs
- ombudsman, Personal Investment Authority Ombudsman Bureau
- senior executive, Insurance Ombudsman Bureau
- compliance officer, Pinnacle Insurance
Lennox Towers, ombudsman
appointed February 2010
previous jobs
- consultant, Addleshaw Goddard LLP
- partner, Addleshaw Booth & Co
- Notary Public
Raj Varadarajan, ombudsman
appointed May 2010
- adjudicator and casework adviser, Financial Ombudsman Service
- technical adviser, Canada Life
- accountant, Life Insurance Corporation of India
Claire Wells, ombudsman
appointed January 2008
previous jobs
- adjudicator, Financial Ombudsman Service
- complaints handling within the mortgage broking sector
Richard West, ombudsman
appointed November 2003
previous jobs
- adjudicator, Financial Ombudsman Service
- solicitor, private practice
Karen Wharton, ombudsman
appointed February 2010
previous jobs
- finance and investigative accounting consultant
- business banking manager, Midland Bank plc
Lindsey Woloski, ombudsman
appointed January 2009
previous jobs
- legal counsel, Financial Ombudsman Service
- assistant casework manager, Financial Ombudsman Service
- barrister, private practice
Sue Wrigley, ombudsman
appointed September 2000
previous jobs
- assistant director, Office for the Supervision of Solicitors
Roger Yeomans, ombudsman
appointed April 2000
previous jobs
- ombudsman/head of legal services, Office of the Building Societies Ombudsman
- corporate lawyer, Alliance & Leicester Building Society
- solicitor, private practice