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our work with other official bodies

memoranda of understanding

To carry out our functions effectively, we need to cooperate and communicate with a number of organisations – including regulators, other official bodies, and other ombudsman schemes.

We have agreed memoranda of understanding (MoUs) with these organisations – which provide the operational framework for the relationship between us, including any arrangements for the exchange of information.

We have entered into MoUs with the following bodies:

joint guides and other material

Further guides and statements on our work with other bodies include:

joint note: complaints involving claims management companies

a guide for consumers, financial service providers and claims management companies on how complaints involving claims management companies should be handled, from the Claims Management Regulator (the Ministry of Justice), the Financial Conduct Authority (FCA), the Financial Ombudsman Service and the Financial Services Compensation Scheme (FSCS)

joint note: claims management companies and financial services complaints

a joint note from the Claims Management Regulator (the Ministry of Justice), the FSA (now the FCA), the Financial Ombudsman Service and the FSCS