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our organisation chart

our board and executive team


  • decisions and professional leadership
    led by Richard Thompson, our principal ombudsman and quality director – working with our panel of ombudsmen
  • casework and service quality
    led by Chris McDermott, our chief operating officer – working with our senior operational team
  • new services
    led by Garry Wilkinson, our principal ombudsman and director of new services

organisational support