our organisation chart
our board and executive team
- our principal ombudsmen
Richard Thompson and Garry Wilkinson lead our panel of ombudsmen and work with our senior team.
- our chief operating officer
Chris McDermott is responsible for how we're performing on all aspects of our work.
- In addition to our panel of ombudsmen and our senior team, we also employ around 2,000 adjudicators who work across all areas of our service – handling complaints about PPI, banking, insurance, pensions and investments. We usually appoint our adjudicators on a permanent basis, unless there's an operational reason to do otherwise. We explain our approach to recruitment on our careers page.
helping run the service
- HR and organisational development
Led by Jacquie Wiggett, our director of human resources (HR) and organisational development, working with our HR team.
- finance and performance
Led by Julia Cavanagh, our chief financial officer, working with our finance and performance team.
- policy and communications
Led by David Cresswell, our director of insight and engagement, and Annette Lovell, director of policy, knowledge and stakeholder relations – working with our communications team and our policy, legal and knowledge management team.