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our senior management team

senior operational team

  • Tim Archer (director of PPI casework) and Pat Hurley (director of general casework) with their senior team:
    Mark Anderson | Sian Brightey | Ben Castell | Barbara Claypole | Simon Coe | Jackie Collins | Lorraine Cooper | Heather Cunliffe | Michael Dalston | Stephen Dickie | Ilana Eisner | Desmond Gaffney | Ashley Hart | Colin Hemmaway | Andy Howell | Jacquie Hutchins | Alison James | Lex Jones Rachel Lam | Linda McInerney | David McQueen | Karen Noble | Peter Parry | Paul Phillips | Mike Robinson | Sandra Robson-Clark | Dionne Spence | Peter Bolton | Martyn Tomkins
  • Garry Wilkinson, director (new services)
  • Mark Gee, chief technology officer
  • Paul Fleming, head of operational performance
  • Graham Stride-Noble, head of operational planning
  • Paul Kendall, head of our consumer helpline
  • Neil Perry, head of casework teams

chief executive's office

  • Alison Hoyland, head of the chief executive's office and board secretary
  • Caroline Wood, chief of staff

communications team

  • Emma Parker, deputy director (PPI and new services)
  • Martyn James, head of media
  • Caroline Wells, head of outreach
  • Sally Young, head of publishing, online and design

finance and performance team

  • Marcus Brissenden, financial controller
  • Tracy Campbell, head of property
  • Mike Harris, head of strategic analysis
  • Andrew Mercer, head of business information
  • Paul Mills, head of risk and governance
  • Melanie Wheeler, head of business planning and performance

HR and organisational development

  • Simon Langford, head of HR services
  • Jennie Pittaway, head of recruitment
  • Suzanne Stott, head of learning and development
  • Kelly Thompson, head of HR operations (on maternity leave)
  • Margaret Wrightson, head of organisational development

policy, legal and knowledge management

  • Yvette Bannister, lead ombudsman (public law and legal)
  • Tessa Clark, assistant director (knowledge management)
  • Richard Goodman, policy director
  • Richard West, lead ombudsman (rules and jurisdiction)
  • Clare Wilson, head of legal practice