Our board members are "non-executive" – they have no involvement in individual complaints. Their job as "public interest" directors is to ensure that the ombudsman service is properly resourced and is able to carry out its work effectively and independently.
The board of the Financial Ombudsman Service meets formally around seven to eight times a year, to consider a wide range of strategic issues.
The minutes of their meetings are available to download in PDF format:
Information about the sub-committees of the board – including a summary of meetings held and which board members attended – is available in the directors' report published annually.