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logo: stonewall - diversity champion logo: committed2equality

working here…

Each year we help more than two million people who contact us with a problem they need sorting out.

we're currently recruiting for

  • facilities coordinator

    permanent | salary up to £25,500 plus excellent benefits – London docklands

    As a facilities coordinator, you’ll provide support to the management team and colleagues across our buildings – everything from generating reports, attending contractor meetings, producing agendas, minutes and assisting our property assistant where necessary.

    You’ll need to be able to juggle a number of tasks at once and be good at prioritising to meet your deadlines – managing your time effectively and making sure you deliver what you say you will. You’ll also be confident dealing with colleagues at all levels across the ombudsman and be able to focus on delivering a great end result to your customers.

    You’ll be confident in Excel, Word and PowerPoint and have previous experience of working in a similar role.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    The closing date for applications is 28 October 2016.

    service desk analyst

    permanent | salary £22,700 - £26,000 – London docklands

    Are you a service desk analyst who’d like to develop your career at a large, fast-moving organisation which makes a real difference to people’s lives?

    Our IT service desk supports around 4,000 end users who rely on our service to provide IT services and keep them operational by resolving day-to-day IT problems. As a service desk analyst, you’ll be customer focused, providing answers to queries mainly over the phone and by email. And you’ll accurately log all of the request and issues you deal with and use our knowledge base to provide resolutions at point of call.

    You’ll have some experience of working on an IT service desk using a service management tool. And since we’re using the ITIL framework, having a good understanding of this and working to processes and procedures would be ideal. We’re looking for someone with initiative and enthusiasm that has a real passion for delivering a consistently high quality of service as you’ll play an important role in providing a great service to our end users.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    The closing date for applications is 18 November 2016.

    lead security analyst

    permanent | salary up to £70,000 plus excellent benefits – London docklands

    Our customers trust us – and rely on us – to look after their data safely for them. And we hold a great deal of very sensitive information. So it’s crucial that we handle our customers’ data according to our information security policies and standards.

    Our security analysts need someone to lead them as they work across the organisation, making sure that people are following the correct governance procedures at all times. Your team will deal mainly with middle managers here, advising and guiding them about security in a way that they can understand.

    You’ll be leading a small team of analysts in an IT department that’s growing as technology becomes increasingly important in the way we deliver our service as an organisation. And as we provide more services digitally to our customers, we’ll have new security challenges to overcome. So this role offers the chance to put good foundations in place – both for you and for the organisation.

    Having worked in a security team or function within a medium-sized or large organisation, you’ll have a good understanding of an ISO27001 based information security management system. You’ll have used your excellent communication skills to engage and educate colleagues at all levels of an organisation – in a way they can understand. Your knowledge of the Data Protection Act and other relevant legislation will help us make sure we’re compliant. And you’ll also have the ability to coach and mentor your team members as you develop them in their roles.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    The closing date for applications is 31 December 2016.

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logo: stonewall - diversity champion logo: committed2equality

… as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their financial service provider.

We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We're also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.

And we adapt to the needs of our people, customers and job applicants in many different ways. For example, to make sure we provide reasonable adjustments, we have a dedicated team to liaise with people who let us know they need extra support.

By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.

our chief ombudsman

who's qualified to settle complaints?

The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.

The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.

But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.

This is also true for judges and magistrates – who similarly don't need to list their qualifications to demonstrate their ability to do the job.

So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.


our commitment to professional development

Knowledge is at the heart of what we do at the ombudsman service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.

We also provide sponsorship for qualifications through the Chartered Institute of Bankers in Scotland, Chartered Institute of Securities and Investments and Chartered Institute of Insurance (CIOBS, CISI and CII) which employees can apply for.


the benefits we offer

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

looking for a different role?

All our current opportunities are on this page. Please keep coming back if you don’t see a role for you on here right now.

You can also send us your CV – we’ll keep your details and might contact you in the future about working here.