skip tocontent

quiz

best comapny, 'one to watch' logo

logo: stonewall - diversity champion
logo: committed2equality

working here ...

Each year we help more than two million people who contact us with a problem they need sorting out.

We weigh up all the evidence and make a fair decision – which can be life changing. Seeing both sides of the story is what we do. So if you have the kind of perspective we're looking for, we'd really like to hear from you.

image:face value
a rewarding career at the ombudsman service

legal counsel – three year fixed term contract

salary £42,6000 – London docklands

Our legal and jurisdiction team manages, mitigates and monitors our legal and jurisdiction risks – delivering legal help and acting for the ombudsman if we’re challenged through the courts. We’re looking for a solicitor or barrister qualified in England & Wales (or an equivalent jurisdiction) to join us as legal counsel. You’ll work with the team to provide advice to our organisation on all legal and jurisdiction matters and help us build our legal knowledge across the ombudsman.

Ideally you will have experience of public law, financial services law and regulation, litigation or contracts and procurement, or have experience as a lawyer in the regulatory, commercial or public sector or in private practice. In this role you’ll be explaining complex concepts to non-lawyers, so excellent written and oral communication skills are a must. And of course you’ll have great problem-solving skills, together with the ability to understand and summarise large amounts of information.

If we’ve sparked an interest in you and you’d like to find out more then why not take a look at the job description.   

And if you think you’d make a great addition to our legal team, apply now, attaching your CV and a letter telling us: 

  • what attracts you to this job and the ombudsman service 
  • why your skills and experience (both in and out of work) make you the right person for the job

ppi consultant – fixed term contract until 31 March 2015

salary £18,200 plus excellent benefits and a non-contributory pension – London docklands

When someone raises a complaint with us over the mis-selling of payment protection insurance (PPI), it’s very important we offer them an excellent service, which understands their individual issues and concerns. Our PPI consultants use the huge volume of knowledge we’ve built up to help support the resolution of a case – making sure the customer remains at the heart of what we do.

You’ll have experience in dealing with customers, whether over the phone or in person, as well as some administrative experience. And you’ll be able to handle large volumes of information accurately and efficiently while working as a positive and enthusiastic member of the team.

If we’ve sparked an interest in you and you’d like to find out more then why not take a look at the job description.

And if you think you’ve got what it takes to tackle this role, apply now, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

adjudicators (case handlers)

salary £22,000 (pro rata for part time) – London docklands

Our adjudicators are the face of our organisation. So we need people who are eager to help put things right when there’s a dispute between a consumer and a business. In this role you’ll investigate the complaint, gather information, weigh up the evidence and come to a decision which is fair and impartial. Then you’ll communicate your decision clearly to both sides of the dispute.

It’s a role for people who enjoy getting to the bottom of what’s really happened. You’ll be someone who’s able to see different perspectives and understand both sides of the story. And you’ll have excellent communication skills that mean you can explain sometimes complex issues in an easy to understand way.

We’re offering a number of vacancies – full time and part time – so if this sounds like your kind of role, we want to hear from you!

We’ll need everyone – part time and full time adjudicators – to be here full time for the first 12 weeks to complete our training academy. After that, part time adjudicators will need to be here for at least 21 hours across three days each week.

We’ve put more information about the role and our recruitment process in the job description – so you will need to read that before you apply. When you’ve read the job description – and if you think you have what it takes, including great communication and customer service skills – please go ahead and apply, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

information officer – three year fixed term contract

salary £20,250 - £25,000 – London docklands

People across the ombudsman rely on being able to get hold of important information quickly and efficiently and being confident that this information is accurate and up to date. As an information officer, you’ll respond to library helpdesk queries and help us develop new and innovative ways to make information available. You’ll also help keep the ombudsman well-informed through monitoring and researching any significant developments in law, industry and government that impact on the work we do.

You’ll have experience of working in records or information management and be a confident user of online research tools. You’ll also be able to communicate your findings clearly to people at all levels in our organisation. And, naturally, you’ll have a passion for knowledge and knowledge-sharing and how it can help us deliver an even better service to our customers.

If we’ve sparked an interest in you and you’d like to find out more then why not take a look at the job description.

And if you think you’ve got what it takes to tackle this role, apply now, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

financial modeller – 18 month fixed term contract

£53,000-£58,000 plus excellent benefits and a non-contributory pension – London docklands

Our organisation has been through a period of significant growth and we’re looking to bring in extra support for our budget and planning processes, especially as we look ahead to our future. As our financial modeller, you’ll present our key decision makers with clear, timely information which they can use to see the big picture as well as the important details they need to guide us forward.

You’ll be a qualified accountant with significant experience of financial modelling and be an effective and knowledgeable user of advanced excel, and also modelling, budgeting and presentational software. And as part of a team, you’ll work well with colleagues and take real pride in delivering what you say you will.

If you’re keen to find out more, then you can read more about our detailed requirements in the job description.

And if you think you’ve got what it takes to tackle this role, apply now, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

diversity and inclusion adviser – 12 months fixed term contract

up to £30,000 plus excellent benefits and a non-contributory pension – London docklands

Diversity, equality and inclusion have always been at the heart of our organisation and we want to make sure they become integrated into everything we do. As our diversity and inclusion adviser, you’ll support the work of the diversity and inclusion team, making sure our policies and procedures reflect our commitment to equality and diversity and encouraging people to engage through our “giving something back” volunteering programme.

You’ll have a real passion for engaging difference and understand how to strike the right tone when it comes to promoting change. As well as experience in event management and understanding the impact of the Equality Act 2010, you’ll have a great feel for how best to encourage people to get involved with broader engagement activities that make our organisation a diverse, inclusive and positive place to work.

If we’ve sparked an interest in you and you’d like to find out more, and see in detail the specific requirements we have for this role, then why not take a look at the job description.

And if you think you’ve got what it takes to tackle this role, apply now, attaching your CV and a letter telling us:

  • what attracts you to this job and the ombudsman service
  • why your skills and experience (both in and out of work) make you the right person for the job

ombudsmen – three year fixed term contract

starting salary £59,373 plus excellent benefits – London docklands

Every year our ombudsmen look closely into thousands of financial disputes, and resolve them by making legally binding decisions.

It’s a hugely valuable role. These decisions can change lives, livelihoods and reputations. So it takes a cool head and solid judgement. Faced with complex evidence, you’ll be able to spot the gaps, look beneath the surface and make decisions that are fair, reasonable and robust.

You’ll need to be ready for an intellectual challenge. It’s the way you think that’ll make you right for us. You’ll be open minded and unprejudiced – so you can see both sides of the story. But you won’t be afraid to make decisions that matter.

If you’re ready to look beyond where you are now, you’ll find you can make a real difference here. So if you think you have the kind of perspective we’re looking for, take a look at the job description.

Then if you’re interested in taking on this role, please send us your details, attaching your CV and a short covering letter (no more than two sides, please) telling us:

  • why you’re the right person to become an ombudsman
  • details of your current remuneration and notice period
  • the names of two referees we could contact if we want to offer you the job (we’ll only contact them after agreeing this with you)

You’ll find further details of the application process at the back of the job description. If you apply and are shortlisted, we’ll share your application and contact details with our recruitment partner, Talent2.

If there's anything you'd like to ask us about being an ombudsman, or about our organisation as a place to work, please send us an email.

Please note that if you applied and were unsuccessful during our last recruitment campaign, we’ll unfortunately be unable to consider your application on this occasion.

top of page

... as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their financial service provider.

We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We’re also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.

And we adapt to the needs of our people, customers and job applicants in many different ways. For example, to make sure we provide reasonable adjustments, we have a dedicated team to liaise with people who let us know they need extra support.

By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.

our chief ombudsman

who's qualified to settle complaints?

The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.

The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.

But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.

This is also true for judges and magistrates – who similarly don’t need to list their qualifications to demonstrate their ability to do the job.

So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.

our commitment to professional development

Knowledge is at the heart of what we do at the Financial Ombudsman Service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.

We also run an external accredited training programme for our adjudicators, set at Masters degree level – in partnership with Queen Margaret University, Edinburgh.

the benefits we offer

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

videos: our benefits

as part of our overall remuneration package, we offer a number of core benefits including:
a flexible benefits plan | medical insurance | pension scheme |
training and development
| childcare | dental | holiday package

looking for a different role?

if you don’t see the right role for you on this page, send us your CV and a letter telling us:

  • what attracts you to the ombudsman service
  • what sort of role you’d like to play here
  • why your skills and experience (both in and out of work) make you the right person for that role

useful links

image: our people

videos: we are the ombudsman

image: benefits, medical

videos: our benefits

image: video

video

photo: Sarah Quigley

interview with ...

photo: Sarah Quigley

interview with ...

image: video Lindsey photo: Charlotte Sanderson

interview with ...