Each year we help more than two million people who contact us with a problem they need sorting out.
We weigh up all the evidence and make a fair decision – which can be life changing. Seeing both sides of the story is what we do. So if you have the kind of perspective we're looking for, we'd really like to hear from you.
… as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their financial service provider.
We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We're also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.
And we adapt to the needs of our people, customers and job applicants in many different ways. For example, to make sure we provide reasonable adjustments, we have a dedicated team to liaise with people who let us know they need extra support.
By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.
our chief ombudsman
who's qualified to settle complaints?
The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.
The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.
But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.
This is also true for judges and magistrates – who similarly don't need to list their qualifications to demonstrate their ability to do the job.
So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.
our commitment to professional development
Knowledge is at the heart of what we do at the ombudsman service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.
We also provide sponsorship for qualifications through the Chartered Institute of Bankers in Scotland, Chartered Institute of Securities and Investments and Chartered Institute of Insurance (CIOBS, CISI and CII) which employees can apply for.
the benefits we offer
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
- membership of our money-purchase pension scheme
- 25 days holiday
- life assurance
- permanent health insurance
- accidental death and injury cover and
- private medical care.
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.
looking for a different role?
All our current opportunities are on this page. Please keep coming back if you don’t see a role for you on here right now.
You can also send us your CV – we’ll keep your details and might contact you in the future about working here.