our board

Sir Christopher Kelly KCB

• chairman of the Committee on Standards in Public Life
• chairman of NSPCC

formerly:

• permanent secretary at the Department of Health
• head of policy at the Department of Social Security
• director of monetary & fiscal policy and director of the budget & public finances at HM Treasury

Alan Cook CBE

• a non-executive board member at the Department for Transport
• a non-executive director of the board of the Office of Fair Trading (OFT)
• chairman of "Action for ME"

formerly:

• managing director of Post Office Ltd
• chief executive of National Savings and Investments (NS&I)
• chief operating officer at Prudential

John Howard

• a non-executive director of National Counties Building Society
• a non-executive director of the Board of the Gas and Electricity Markets Authority

formerly:

• chair of the Financial Services Consumer Panel
• principal presenter of BBC Radio 4 You and Yours
• a member of the Mortgage Code Compliance Board

Elaine Kempson CBE

• emeritus professor at the University of Bristol
• a member of the Social Security Advisory Committee
• a member of the Financial Inclusion Taskforce
• a non-executive director of the Department for Work and Pensions' Pensions Client Board
  

formerly:

• a non-executive director of the Banking Code Standards Board
• independent reviewer of the Banking Code
• a member of the DTI taskforce on over-indebtedness
• a member of the DTI foresight sub-panel on personal financial services
• a member of a Treasury policy action team on access to financial services
• adviser to the Thoresen review of generic financial advice
  

Kate Lampard

• chair of NHS South East Coast
• a trustee of Esmée Fairbairn Foundation
• a non-executive director of RHS Enterprises Ltd

formerly:

• chair of Kent and Medway Strategic Health Authority
• chair of the Independent Housing Ombudsman Limited
• chair of the Invicta Community Care NHS Trust
• an associate of Verita Limited, consultants in incident investigations and inquiries

Julian Lee

• chair of Brighton & Sussex University Hospitals Trust
• a commissioner at the Legal Services Commission
  
• a non-executive director of the Maritime and Coastguard Agency Advisory Board
• Justice of the Peace to the North Sussex Bench
• crisis & change management consultant

formerly:

• interim chair of NHS Surrey
• chair of NHS Brighton & Hove
• a non-executive director of the South East Coast Ambulance Trust
• chairman, then chief executive, of the Allied Carpets Group
• joint managing director of British & Commonwealth Holdings plc

Roger Sanders OBE

• managing director of LighthouseGEB
• chairman of the financial services committee of the Insurance Institute of London and a council member of the Institute

formerly:

• head of employee benefits, Helm Godfrey Partners Ltd
• joint chairman of the FSA's Smaller Businesses Practitioner Panel
• deputy chairman of the Association of Independent Financial Advisers
• a member of the Financial Services Practitioner Panel
• a director of the Personal Investment Authority (PIA) Ombudsman Bureau
• a PIA board member

Baroness Maeve Sherlock

• a commissioner at the Equality and Human Rights Commission (EHRC)
• a non-executive director of the Child Maintenance and Enforcement Commission
• chair of the National Student Forum
• currently doing research for a doctorate at Durham University

formerly:

• chief executive of the Refugee Council
• chief executive of the charity One Parent Families
• a member of the Council of Economic Advisers in the Treasury
  

The directors also form a number of sub-committees of the full board:

• the audit committee [PDF opens in new window]
• the nomination and remuneration committee [PDF opens in new window]
• the quality committee [PDF opens in new window]

The board of the Financial Ombudsman Service meets formally around ten times a year, to consider a wide range of strategic issues. The minutes of their meetings are available to download in PDF format.

directors' reports and audited financial statements are available for each year – as well as our annual reviews that give a yearly overview of our work resolving consumer complaints