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We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

have you been affected by the problems at TSB?

25 May 2018

We’ve been getting lots of questions about the recent computer troubles at TSB.

Take a look at our news story for more information…